![]() ![]() It circles back to "enter your account number" and finds you, you click next, and it takes you back to Enter your account number. Meanwhile, I have been trying to log onto my account online to look at my updated billing to no avail, there is a circular registration problem to get into the "manage account" section that requires you to register again for that access and you never get beyond that window of entering your account info. I know this call center has to be not in the United States due to her accent, and I could hear roosters crowing in the background. I said I need to see the new tax at which point, she disconnected the call. I asked again to remove the $55.00 they said just deduct and pay, no new bill required. A new bill came, with my $4.00 credit given, the $12.44 charge still there and $.29 tax. The email came, they did not deduct the $55.00, but actually added a charge of $12.44 for a "change in delivery service or lenght". I said it's not that simple, since you are charging me $9.22 of tax on my total due, so you need to tell me what my new adjusted total is with reduced tax. They said fine, just take total dollar amount off your bill and send us payment. I said they owe me another $4.00, they said deduct it. TThey also only credited me $.44 for a missed delivery when the paper costs $4.50. They said for "special issues", I said please remove and don't deliver special issues, I don't want them. They added "additional charge" to my Sunday only subscription to the Ventura County Star of $55.00. I have called 5 times, and emailed the same over the past month and a half regarding my bill. Hopefully it will all work out, and yes, I am happy with my results. Teri also provided me with her direct telephone number in case I have a problem. This is for 6 days a week delivery to our home. A new renewal notice will be mailed to us in December at the rate of $280 for the annual fee. She has credited the account and extended the paper until Jan. I did receive a call from Teri concerning our newspaper service delivery and renewal. She assured me I'd get a new annual billing in December that would extend my delivery service until Jan. She did provide me with her telephone number in case of a problem. This of course is not counting any missed papers between now and the 24th of January. 24, 2023 for 6 days a week delivery service. Terri who called me also gave me the annual fee of $280 for the renewal on Jan. They have extended my newspaper until Jan. Yes, I am happy with the results at this point. I think this is only fair, but apparently Gannette Corp. I'd just like to get the credit owed to me and for what I paid for this past year. It's apparent to me reading the Yelp Complains that they won't be in business to much longer. No letters have been returned to me by the PO either. #300, Camarillo, Attn: Chris Bowman, Managing Editior.I have heard nothing from either of them. By the way, on JI mailed a letter to Gannette Corp, McLean, Virgina and a copy to *** ***** Dr. Last year I paid $280 and now it's $527.93 and get terrible service. Since it renews and I just got my new bill for $527.93, I'd like my 62 days of credit given to me before I pay anything, if I pay at all. So, I have 33 no Saturday papers, 15 missed papers and 14 days of vacation hold papers, a total of 62 papers that I should get credit for. I chatted a few days ago and printed it all out but go nowhere. This morning when I went to *** ***** #300, Camarillo, CA the doors were locked, so I knocked, I got no place. 1, 2022 and I have called, went to the local office and get nowhere. I have placed several vacation holds as well during the year. I paid for it to be delivered to me 365 days. They once again said, I could read the e-edition.what part of this don't you understand I ask them. In March 2021, we started getting a lot more missed papers as well, so I had to call and complain, no paper. After numerous telephone calls I've been told, I can read the e-edition, my husband and I don't read the paper via a computer, that is why I paid for it to be delivered to my home. Then received a letter stating no Saturday paper to be delivered starting March 19, 2022. I subscribed to the Ventura Star for 365 to be delivered to my home on October 31, 2021. ![]()
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